A-RYUNG MACHINERY INDUSTRIES, KWANGRIM, KWANGWOO,KEM, OIL COOLER,

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Customer Service

ASM prides itself on top quality products and excellent customer service. If the information on this page doesn't resolve your issue, please contact us.

Shipping & Delivery
Orders are shipped as quickly as possible via the selected carrier at the time of order. Orders are shipped complete unless otherwise specified. If you have any questions or special instructions please contact us.
Privacy & Security
ASM takes your privacy and security seriously. Please visit our Privacy Policy page for full details.
Returns & Replacements
ASM accepts returns and supplies replacement parts according to the policies outlined on the Returns page. ASM must be notified of returns within 14 days of receipt and receive the product(s) within 30 days. Items received after 30 days but before 60 days are subject to a 30% restocking fee. ASM does not accept returns past 60 days. All items must be returned in their original packaging, unopened, unused, and with all parts. All returns must be sent with an RMA # provided by ASM and are subject to inspection before refunds or replacements will be issues. Not all items are returnable.
Ordering
Customers must use the shop.dmcamerica.com website to place an order. Simply click the 'add to cart' button on the desired item page to add it to your shopping cart. Review the items in your cart by looking at the 'My Cart' section at the top right of the webpage or 'Checkout' at the top of the webpage to go directly to your shopping cart. Follow on screen instructions to complete your order. Please contact us if you have any questions or have any issues with placing an order.
Payment, Pricing & Promotions
All items must be paid for in full before shipping. ASM accepts all major credit cards. Customers are responsible for correctly inputing their payment information during the checkout process.  Pricing is solely at the discrestion of ASM and is subject to change. ASM is not responsbile for any typographical errors on the shop.dmcamerica.com webpage, including incorrect prices. In the event that an ASM product is mistakenly listed at an incorrect price, ASM reserves the right to refuse or cancel any orders placed for products listed at the incorrect price whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, ASM shall issue a credit to your account in the amount of the incorrect price. ASM reserves the right to change pricing at any time, including for limited promotions. Prices solely reflect the items available from ASM and not for any other retailer or manufacturer. Promotional prices and deals are at the discretion of ASM and may be discontinued at any time.
Viewing Orders
To view an order you have already placed, please visit the Orders and Returns page. You will need the order number, billed last name, and email address to access the order. If you have an account, log in to shop.dmcamerica.com, then click the 'my account' page to access your account information and order history. If you have any further questions or have an issue with a past order, please contact us.
Updating Account Information
Customers may update their account information at any time by logging in to their shop.dmcamerica.com account then clicking the 'my account' button at the top of every page. 

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